Scenes from work.

Help ticket says "Incoming calls rings only once, sometimes it does not ring."

Check the status of the extension in the phone system and see this: Ring Cut Off Act? Yes.

Walk over, find phone, press Menu, ->, -> then "Ringer Active".

User: "You make it look so easy!"

Me: "Twenty years of experience makes anything look easy!

Seriously... the reason it looks easy is that I've made the mistake before of thinking something like this was hardware related, or some esoteric programming thing. Experience is a wonderful thing - it enables you to recognize a mistake before you make it again. So when I hear that complaint now? I look to see if the phone is forwarded, the ringer turned off, or the volume cranked all the way down. It's just that those are the most likely things causing it... and I know that because I've seen it before. And NOT known what it was.

When you realize that you've made a stupid rookie mistake you REMEMBER it!